When setting up your event on our platform, you have two payment account options: Express and Custom. Each comes with its own set of features, availability, and fee structures to suit different needs.
1. Express Account
Express is our standard payment integration, designed for simplicity and broad accessibility.
Rates: 5.9% + $0.30 per transaction (rates for Club members)
Availability: More than 100 countries
No Stripe Account Needed: You don’t need a separate Stripe account to use Express. We handle the payment processing for you, making it easy to get started right away.
Why Choose Express?
Ease of Use: Perfect for users who want a straightforward setup without the need for additional accounts.
Wide Availability: Ideal for event organizers who need to cater to a global audience.
Quick Setup: Start accepting payments as soon as your event is live.
2. Custom Account
Custom is a more flexible option, designed for those who want to link their own Stripe account to our platform.
Rates: 0.9% + Stripe fees (Stripe fees may vary by country, rates for Club members)
Availability: 40 countries
Requires Stripe Account: To use the Custom option, you’ll need to link your existing Stripe account or create a new one.
Why Choose Custom?
Lower Fees: With a lower base commission rate, Custom is cost-effective for events with higher ticket prices or volume.
Stripe Integration: If you already use Stripe, this option allows you to manage all your payments in one place.
Advanced Features: Access to Stripe’s extensive payment features, including custom payouts and detailed reporting.
How to Choose the Right Account Type for Your Event
Consider Your Audience: If your event is global, Express offers broader availability.
Evaluate Costs: For lower transaction fees, especially if you’re in one of the 40 supported countries, Custom may be more economical.
Account Setup: If you prefer a quick and easy setup without managing additional accounts, Express is the way to go. If you’re comfortable linking a Stripe account and want more control over payments, opt for Custom.
Changing Your Payment Account Type
If you decide to switch between Express and Custom after setting up your event, please note that:
You must delete your old payment account and create a new payment account with the desired account type.
This process ensures that your payment settings are correctly updated and aligned with your new account type.
Setting Up Your Payment Account
Express Account: Simply select Express during your event setup, and you're good to go—no additional steps required.
Custom Account: Choose Custom during setup, and follow the prompts to link your Stripe account. Once linked, your Stripe account will handle all payment processing for your event.
Frequently Asked Questions
Q: What if I don't have a Stripe account for Custom?
A: You can easily create one during the setup process, or choose Express if you prefer not to use Stripe.
Q: Are there any hidden fees with either option?
A: No hidden fees! All fees are transparently outlined as per the commission structure mentioned above.
Q: Can I change my payment account type after setting it up?
A: Yes, but you will need to delete your existing payment account and create a new one with the desired account type. Once your event is live, the payment account type is locked for that event.