EventConnect uses Stripe to collect payments. Each paid transaction goes through Stripe's secure infrastructure. This ensures that all payments are processed safely and securely.
What is Stripe?
Stripe is a third-party payment processor that allows businesses to accept payments online. It is a trusted and secure platform used by many companies, including EventConnect.
How does Stripe work with EventConnect?
When a customer makes a payment through EventConnect, the transaction is processed through Stripe's secure infrastructure. This means that all sensitive payment information is handled by Stripe, so you can rest assured that your personal and financial information is safe.
How does the payout system work?
When a customer makes a payment through EventConnect, the funds are transferred into your EventConnect payment account (which is linked to a personal Stripe Express account). After the payment is completed, EventConnect reviews your balance and transaction to manually determine a payout date.
How long does it take to receive payouts?
The duration depends on your event and your account. Your first payouts may be delayed to prevent fraud and reduce disputes.
Normally, it takes around 5 days for us to send payouts to your bank account. Depending on your country and bank, it may take several additional days for you to receive the total amount in your bank account.
If we detect suspicious activities, negative feedback, chargeback, or refund requests; your payouts may be paused for a while. We may require you to verify your authenticity before any further payout.