Selling Tickets with EventConnect
Selling tickets can be a struggle sometimes. Luckily we've designed EventConnect to simplify the process. Our ticketing platform allows you to easily create ticket types, groups, and form fields, making it easier for you to manage your event and sell tickets to your attendees.
Creating Ticket Types
Before you can start selling tickets, you'll need to create ticket types for your event. Ticket types allow you to differentiate between different types of tickets, such as general admission, VIP, or early bird tickets. To create a ticket type, follow these steps:
Go to the EventConnect Dashboard.
Choose or create your event.
Go to the ticketing page.
Enable the ticketing platform, if you haven't already.
Choose your currency and click the "Add ticket" button.
Enter your ticket type name, description, price, and capacity in the dialog:
Now that we've created our first ticket type, let's move on to creating ticket groups.
Creating Ticket Groups
Ticket groups are logical items that categorize tickets. You can specify capacities and extra prices for each ticket group. Examples of ticket groups include extra merchandise sales, different pass types, afterparty entrance, dietary preferences, and committees. To create a group, follow these steps:
In your ticketing dashboard, head over to the "Groups" section.
Click the "Add group" button.
Enter your group name, description, extra price (if applicable), and capacity in the dialog:
We've successfully created our ticket group too. Now let's take a look at form fields.
Creating Form Fields
In addition to ticket types and groups, you may also want to collect additional information from your attendees during the ticket purchase process. This can be done by creating form fields. To create a form field, follow these steps:
Go to the "Forms" section in the ticketing dashboard.
Click the "Add group" button.
Choose the field type, and enter the name and description in the dialog:
Congratulations you are now ready to sell free tickets! If you want to sell paid tickets, see how you can set your payment account up below.
Creating a Payment Account
If you have paid ticket types, you'll need to set up a payment account to receive payments from your attendees. To create a payment account, follow these steps:
Go to the EventConnect Dashboard and choose your event.
Click "Payments" in the side menu.
Click on the "Enable Payments" button and choose your country. Follow the instructions on the screen to "Complete Setup". You may be required to verify your identity on Stripe.
About Review Process
If you have paid tickets, EventConnect will need to review your event before you can start selling tickets. To initiate the review process make sure you've created your payment account, completed event information, and added all of your ticket types, groups, and form fields.
During the review "Ready for Sale" option will be disabled and you will see a banner on the ticketing page that says "In Review". So if you are unable to enable "Ready for Sale" it might be because of the restrictions that are automatically placed when your event is under review.
If you don't see those or think that the review has taken too long, don't hesitate to contact us using the purple help button at the bottom-right of the screen.
Congratulations! You now know how to use EventConnect to create ticket types, groups, form fields, and payment accounts. If you have any further questions or need assistance, please don't hesitate to contact our support team.